Reset Your Online Banking PIN

If you have forgotten your PIN or have gotten locked out of our online banking service, you now have the ability to reset your password.

In order to use this service, you will need to register for this option prior to being locked out of online banking. In order to use this new option, you must complete the following steps.

1.    Log in to online banking using your Internet Banking ID and PIN.
2.    Click on the Options tab.
3.    Under Modify Personal Settings, establish a password reset question and password reset answer. In the future, when you reset your password, you will be asked to answer the reset question that you have established. Your answer must match the reset answer you established (case sensitive) in order to reset your password.

After you have established this information on file, you can utilize the Reset Password link on the login screen of online banking.

If you have not established the Reset Password service ahead of time, our Bookkeeping Department can assist you. Please call (989) 772-9471 or (800) 651-9111, Monday through Friday, 8:30am - 4:30pm Eastern Time. For security reasons, we cannot reset your online banking password using an email request.